by Teracom Training Institute

Take advantage of Eric Coll's unique ability to get across key ideas in plain English!

If you've been needing to fill in some gaps, understand the fundamentals, and get a clear picture of technologies and how they work together - everything from analog loops to DSL to digital transmission, protocol stacks, routers, TCP/IP, VoIP, MPLS and the Internet... this is an ideal opportunity.

We'll start at the beginning of the story, progress through it in a logical order, and finish at the end.

You'll gain valuable insight and a solid understanding of the key concept-level knowledge, jargon, buzzwords and technologies -- and how it all fits together.

These video courses are in the same style as our live seminars, using the same great analogies and get-to-the-point discussions, the same graphics and course materials we've used for telecom training seminars for non-engineers at companies like Cisco, Nortel, Qualcomm, AT&T, the US Air Force and hundreds of others across North America since 1992.

This is as close as you can get to a private lesson from the Director of the Institute... at your own pace!

The full library comes with nine DVDs and nine comprehensive workbooks with extensive diagrams and detailed notes, impossible to find in a single source elsewhere, and certain to be a valuable reference for years to come. Each course comes complete with a quiz to assess your learning, and a personalized Course Completion Certificate suitable for framing. Plus, for a very low price, you can order additional books for multiple students... an invaluable addition to your telecommunications training library.

These courses are comprehensive, authoritative, up-to-date, and priced at less than half of comparable offerings from other companies. Our objective with this line of video courses is to give you the best information product at the best price.

Order today, and we'll throw in free shipping by FedEx, so you can get started right away!

Number Title DVD Length Workbook ISBN Outline Preview
V1 FUNDAMENTALS OF TELECOM 1 142 min 55 pages 1894887255 outline preview
V2 FUNDAMENTALS OF TELECOM 2 124 min 63 pages 189488728X outline preview
V3 FUNDAMENTALS OF DATACOM AND NETWORKING 106 min 65 pages 189488731X outline preview
V4 UNDERSTANDING NETWORKING 1 127 min 58 pages 1894887344 outline preview
V5 UNDERSTANDING NETWORKING 2 151 min 64 pages 1894887379 outline preview
V6 UNDERSTANDING WIRELESS 1 134 min 106 pages 1894887204 outline preview
V8 UNDERSTANDING VoIP 1 134 min. 60 pages 1894887433 outline preview
V9 UNDERSTANDING VoIP 2 119 min. 48 pages 1894887522 outline preview
V10 UNDERSTANDING VoIP 3 116 min. 54 pages 1894887557 outline preview

previews help

Cinema-quality video, animated bullets, plenty of crisp graphics, navigation menus and more - plus DVDs are convenient and easy to pass around in your department.
Each course comes complete with a high-quality bound student manual with a laminated cover, copies of all bullets and graphics plus extensive text notes - sure to be a valuable reference for years.
Each course comes complete with a high-quality bound student manual with a laminated cover, copies of all bullets and graphics plus extensive text notes - sure to be a valuable reference for years.
We'll ship your DVDs and student manuals to you for free by ground within the US 48 contiguous states and 10 Canadian provinces.
DVDs mean guaranteed to play in your laptop, ideal to watch with headphones on a flight.
DVDs also play in DVD players - connect it to your LCD projector and you've got a very high value-added scenario for your organization. We'll bundle books and certificates for everyone at a reasonable price.
The Table of Contents of each DVD is a hyperlinked point-and-click menu, letting you jump to specific lessons... or watch start-to-finish like instructor-led training.

Descriptions and Previews

Click the pictures for a movie trailer style preview.
Longer previews and entire lessons are available: click video tutorials on your myTeracom home page.

Fundamentals of Telecom 1

The PSTN • Telephony • The Telecom Industry • Telecom Equipment
Length 142 minutes. 55-page 8.5" x 11" softcover bound student manual.
ISBN 1-894887-26-3. Produced 2006.
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It all starts with the PSTN and POTS. We’ll begin with the basics of telephony: loops, trunks, circuits, analog, the voiceband… fundamentals that are key to understanding newer technologies and services. Then, we'll review switches, PBXs, Centrex and ancillary equipment like ACDs and IVRs. With this framework in place, we'll explore the telecommunications industry, understanding the main players and competitors, how LECs connect to IXCs, the switching hierarchy and how CLECs fit into the picture.
The topics in this course - how the telephone system and industry work, provide the essential foundation on which everything else, including digital communications, data circuits and networking are built.

Fundamentals of Telecom 2

Voice Digitization • DS0-DS3 • Digitial Transmission and TDM
T1 • T3 • ISDN • SONET • Fiber and DWDM
Length 124 minutes. 63-page 8.5" x 11" softcover bound student manual.
ISBN 1-894887-29-8. Produced 2006.
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In this course, we understand the concepts, standards and technologies for transmitting voice calls using traditional techniques. We'll give you a real understanding of what "digital" actually means and how it is implemented. You'll understand DS0 and the digital hierarchy and take a practical tour of digital circuits including T1, T3, SONET and ISDN. At a high level, we'll see how voice, data and video can be integrated via TDM and channelization. Then we'll take a closer look at how this is actually done, with multiplexers, pulses and repeaters, copper, fiber optics, fiber rings and WDM.
Most of the transmission systems we have in place were designed for digital voice communications using these techniques... but they are also used for data and networking. This course provides you with the concrete knowledge of the infrastructure necessary to a full understanding of circuits and services.

Fundamentals of Datacom and Networking

WANs and LANs • MAC Frames vs. IP Packets • The Network "Cloud"
Length 106 minutes. 65-page 8.5" x 11" softcover bound student manual.
ISBN 1-894887-32-8. Produced 2006.
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In this course, we'll begin by establishing a model for a data communications circuit, then provide examples and context for each of the components of the model, and review different circuit configurations including LANs and WANs.
In the second part, we'll look at how data is formatted for transmission, beginning with the older concepts of “synchronous” and “asynchronous”, then cover the newer ideas of frames and packets, how frames and packets are related, and the addresses on frames and packets, and the structure of IPv4 packets.
We'll complete this course with an understanding of the “Network Cloud”, why people use clouds to draw networks, and what is really going on inside that cloud.
This set of topics, particularly the understanding of packets and frames, the addresses on each, and how they are related; and the idea of three kinds of network services – and three kinds of edge equipment – is the foundation for all further study of LANs, WANs, IP and just about any other kind of communications, including Voice over IP.


Understanding Networking 1

OSI Layers • Protocol Stacks • The FedEx Analogy
IP Addressing, DHCP, NAT • Bandwidth on Demand Services
Frame Relay • ATM • MPLS
Length 127 minutes. 58-page 8.5" x 11" softcover bound student manual.
ISBN 1-894887-35-2. Produced 2006.
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This course builds on the basic packet, frame and IP networking concepts of Course V3, Fundamentals of Datacom and Networking, to put in place a solid understanding of protocol stacks, the OSI model and layers and IP addressing including address classes, static vs. dynamic public vs. private and network address translation.
In Part 3, we move to the next higher level of knowledge, understanding packet networks and bandwidth on demand services from telecommunication service providers. After understanding the core concepts, including virtual circuits, we use the grand-daddy of packet services, X.25 to explain jargon: connection-oriented vs. connectionless and reliable vs. unreliable packet networks. Then we progress through technologies: Frame Relay, ATM and finish with MPLS. We'll trace the flow of TCP and IP packets from server to client across Frame Relay, then see how the same TCP/IP works over MPLS.
IP over MPLS will end up replacing all other services including ISDN, T1s, Frame Relay, native ATM. Understanding the OSI layers, how a protocol stack works and TCP/IP over MPLS is career-enhancing knowledge.

Understanding Networking 2

The Internet • ISPs • The Web • IP Security • Viruses • Firewalls • Encryption • IPsec • VPNs
Length 151 minutes. 64-page 8.5" x 11" softcover bound student manual.
ISBN 1-894887-21-2. Produced 2006.
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In this course, we cover the Internet and IP Security.
We'll start at the beginning of the story, understanding where the Internet came from and its fundamental principles of operation. Then we'll look at some details and improvements such as the Domain Name System, MIME, HTML and HTTP... which form “the Web”. We'll review how you can connect to the Web from a residence and from an enterprise or organization.
In the second part, we'll cover security in the IP world. We'll begin with a discussion of risk areas, vulnerabilities and measures. Then we'll examine several areas: computer security and malicious software like viruses and Trojan Horses and the measures to protect against these risks; network security and firewalls, public key and private key encryption, authentication, IPsec and VPNs.
This video provides you with a real understanding of what the Internet is, how it functions and current issues, plus practical knowledge of computer security, network security and firewalls, encryption, IPsec and VPNs.

Understanding Wireless 1

Wireless Fundamentals • Cellular: CDMA, TDMA, GSM, GPRS 3G: UMTS, CDMA2000, 1X, 1XEV-DO • Wireless Web
Length 134 minutes. 106-page 8.5" x 11" softcover bound student manual.
ISBN 1-894887-23-9. Produced 2003.
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Understanding Wireless 1 is a comprehensive course on the world of cellular radio. We start with basic radio concepts, understanding “analog radio” and “digital radio”, then cover fundamentals of mobile communication networks: base stations, cells, handoffs and mobility. With this in place, we go through the first and second generation technologies: AMPS, TDMA, GSM and CDMA, and understand how each works, their strengths and weaknesses and how they relate to each other. In Part 3, we concentrate on data over cellular and 3G, and cover the differences between GPRS, Wideband CDMA or UMTS, cdma2000, 1X, 3X and 1XEV-DO. We review expected throughput in bits/second and which carriers are supporting which technologies. We conclude with an examination of applications such as i-mode, SMS, wireless email, web surfing, WAP and XML.
This video provides you with a real understanding of how a cellular network operates, the main technologies, the opposing camps championing different systems, and wireless applications.

Understanding Voice over IP 1

Components • Standards • Architectures
Length 134 minutes. 60-page 8.5" x 11" softcover bound student manual.
ISBN 1-894887-41-7. Produced 2007.
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Understanding VoIP is a comprehensive set of multimedia video courses on DVD designed for those needing to get up to speed on and understand Voice over IP technologies, buzzwords, jargon and mainstream solutions, and importantly, the ideas and fundamental concepts underlying VoIP, independent of any particular vendor's viewpoint… knowledge you can't get reading trade magazines or talking to salespeople.
Featuring detailed graphics, bullets, extensive text notes and our engaging and often humorous instructor Eric Coll, M.Eng., P.Eng., these training courses will give you the solid foundation you need to intelligently discuss, compare, evaluate and understand VoIP technologies, products and implementations.
We'll get started with a big-picture view of VoIP, identifying and explaining key components, jargon and buzzwords, standards and protocols. Then we'll review the many flavors of VoIP, comparing and contrasting implementation and architecture choices. Starting with Internet telephony and progressing through Managed IP Telephony, PBX replacement, Hosted PBXs, IP Centrex and Asterisk, you'll gain the knowledge you need to confidently differentiate VoIP architectures and discuss pros and cons of different implementation options.

Understanding VoIP 2

Voice Packetization • Voice Quality • Codecs, Jitter and Packet Loss • Diff-Serv • Network QoS with MPLS
Length 119 minutes. 48-page 8.5" x 11" softcover bound student manual.
ISBN 1-894887-50-6. Produced 2006.
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The next course in this series explains how voice is packetized, the factors affecting quality and methods for voice quality in the VoIP system and on the IP network. We'll cover voice digitization and the RTP protocol, then give you a thorough understanding of codecs and compression including G.711 and G.729, as well as delay, jitter and packet loss, why they are important and how they are corrected.
In the second part, you'll understand MPLS, Differentiated Services (Diff-Serv), traffic conditioning, Service Level Agreements and Quality of Service (QoS) on IP networks.

Understanding VoIP 3

SIP and IP Call Flow • Carrier Interconnect • Megaco
Length 116 minutes. 54-page 8.5" x 11" softcover bound student manual.
ISBN 1-894887-53-0. Produced 2006.
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The third course explains SIP and how connections are made. You 'll understand the SIP trapezoid, how it works, demystify jargon like proxy server and location server, understand how SIP fits in with softswitches and call managers, and trace the establishment of an IP phone call step by step.
In the second part, we'll cover connecting to carriers using traditional DS0 PBX trunks and PRIs, how Megaco fits in to the story, plus IP interconnect, co-existence with legacy systems, integrated messaging and more.

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